Midwest Pro Sound & Lighting Policies

Rentals | Repairs | Returns | Sales Tax / Financing | Layaway | Free Shipping | Coupons

PAYMENT OPTIONS

We accept Visa, Mastercard, American Express, Money Orders, Cashier Checks and Money Transfers (Western Union or MoneyGram). Regretfully, we do not accept Discover, or C.O.D. payments for online purchases.


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CANADIAN ORDERS

We accept phone orders from Canada. Please have all of your credit card information available. The purchaser is responsible for all shipping charges. Midwest Pro Sound & Lighting’s free shipping policy does not apply on Canadian orders. We will only ship to the credit card holder's billing address. To ship to an address other than the credit card holder's billing address, you must send a check or money order payable to "Midwest Pro Sound & Lighting" in the full amount of your purchase, including all applicable shipping charges. Please include your full name, shipping address, item number, and phone number. Orders will not ship until the payment has cleared. All Canadian sales are final. For questions and orders, please call (800) 975-1613, or Contact us.

INTERNATIONAL ORDERS

We currently accept international orders paid by Wire Transfers ONLY! Orders ship when payment is received in the full amount of your purchase, including all applicable shipping charges. Shipping  carriers are determined on an individual basis. Please call us at (800) 975-1613 or Contact Us. Midwest Pro Sound & Lighting's free shipping policy does not apply on international orders. Credit cards are not accepted for international orders. All international sales are final. Customer is RESPONSIBLE FOR ALL International Custom / Country Taxes or Duties, NO EXCEPTIONS.


USED & DEMO GEAR

Midwest Pro Sound & Lighting purchases and refurbishes used equipment that is in quality condition.
Pre-owned items are purchased at Blue Book pricing according to the condition of item. Items are sold at market rates, but rest assured that we will strive to meet your budget so you will walk out with what you came for. Call us (800) 975-1613 or Contact Us.


RENTALS

Midwest Pro Sound & Lighting rents equipment at a price you can afford. A deposit is required and return schedules are negotiable. Call us (800) 975-1613 or Contact Us for a rental quote.


REPAIRS

Midwest Pro Sound & Lighting repairs any item we sell. Repair requests can be made by phone.. However, dropping off your equipment at our 1613 W Belmont store will expedite your case. Estimates are free of charge. Call us (800) 975-1613 or Contact Us.

*Repair policy does not include: crossfaders, headphones, microphones, replacement lamps (light bulbs), cartridges and styli, or computer software. We do not fix home audio.*


RETURN POLICY

You may return defective products for exchange up to 7 days after items have been received. All returns must have a Return Authorization Number (RA#) prior to shipping back any items. Call us (800) 975-1613 or Contact Us for your RA#.

The following are non-returnable items: crossfaders, headphones, microphones, replacement lamps (light bulbs), cartridges and styli, liquid items (fog, snow, bubble and haze liquids, etc.), computer software, slip mats, bulk cables, and any special ordered items.

Returned items are subject to a 20% restocking fee. Returns are processed within 48 hours of being received. Shipping charges are not refundable. Any items returned must be in original condition, complete with the original packaging, manuals, blank warranty cards and all original accessories. We reserve the right to refuse any returned items that are not 100% complete.


SALES TAX

There is no sales tax charged on any order shipped outside of IL.


FINANCING

We offer personal and business financing to meet your needs. Within 48 hours of completing an application, one of our sales staff will contact you. For more information and applications, check out our Financing Options.

Feel free to call us(800) 975-1613 or Contact Usfor more information.

LAYAWAY

Turn to Midwest Pro Sound & Lighting layaway plans when you don't have the option of financing or cash on-the-spot. We have a one-year term layaway program. As long as payments are made on a monthly basis you will never be charged interest. You can hold a product at its current price while having the freedom pay as you go! Call us (800) 975-1613 or Contact Us.


GIFT CERTIFICATES

Midwest Pro Sound & Lighting provides gift certificates in any denomination. This is the perfect way to shop for those hard-to-please folks on your list. Give the gift they want: pro audio and lighting gear! To purchase call us (800) 975-1613 or Contact Us.

FREE SHIPPING

Free ground shipping is available for online orders of at least $399 that go to a single U.S. address. This offer applies to U.S. delivery addresses in the 48 contiguous states. This free ground shipping offer may be used with other promotional offers. To qualify, the purchase amount must exceed $399 before discounts are applied. If your order qualifies for free ground shipping, but contains items that are on backorder or out of stock, we will ship those items to you when they become available and apply free ground shipping to both parts of your order. This offer excludes oversized/heavy 'truck-only' items that cannot be shipped via UPS. Overweight/oversized items must be shipped as freight. We reserve the right to change or discontinue this free shipping offer at any time.

SHIPPING POLICY

If you have a time sensitive shipment (Next Day, 2nd Day Saver, or 3 Day Select), call us (800) 975-1613 or Contact Us.

Midwest Pro Sound & Lighting will ship out merchandise within 72 hours of your order being placed. Time sensitive shipments (Next Day, 2nd Day Saver, or 3 Day Select) must be received by 3pm (Central) in order to ship the same day. Orders received after 3pm (Central) will not be shipped until the following business day. Orders placed after 3pm (Central) on Friday will not be processed until the following Monday. Orders are shipped out on business days only. Shipments require a signature upon delivery; packages will not be left at a doorstep. All shipments are insured through UPS Ground for the total purchase amount, this will cover any damages that may occur during transmit.

Midwest Pro Sound & Lighting is not responsible for the duration of delivery time once it has left the premises. UPS Ground deliveries usually arrive within 7 to 10 business days. Midwest Pro Sound & Lighting will provide a tracking number for all packages. Midwest Pro Sound & Lighting will consider a delivery late 24 hours after the expected delivery date. At that point, Midwest Pro Sound & Lighting will take the necessary actions to recover the shipment. Customers are responsible for shipments after they have signed for the delivery. Midwest Pro Sound & Lighting assumes no responsibility for shipping charges that have occured during a reutrn. Sender must pay all shipping charges on returned merchandise.

COUPON POLICY

Coupons are redeemable only for online or phone orders, unless the coupon itself indicates otherwise. Coupons cannot be used in addition to other promotional offers. Limit one coupon per order. Not redeemable on sale, clearance, demo, open-box items, previous purchases, rainchecks, or installation services. Coupons are deducted from order total prior to taxes or shipping charges. No dealers. No copies.


Midwest Pro Sound & Lighting is proud to bring you the best in DJ Gear, from DJ Audio Equipment like Turntables, Mixers, and CD/HD Players to Lighting, PA's, Speakers, and DJ Equipment Cases. We carry a complete selection of Pro Sound Equipment for Stage and Studio, and all the Pro Lighting and Live Sound Gear you'll ever need for Club, Stage, and Arena setups. And we're Chicago's top choice for PA/Sound System Rental, Lessons (video DJ, DJ, Lighting Engineer, Recording Engineer, Sound Engineer), and Equipment Repair. In addition, we've just added a Professional Recording Studio to our storefront at 1613 W Belmont. Come by and check it out! Chicago's best Pro Sound / Pro Lighting company brings its exceptional knowledge and customer service to the world via www.midweststereo.com. Check us last and you'll buy from us first!